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Have some questions in your search for love? Choose one of the main topics below or scroll through the list for answers to Click2Asia.com's most frequently asked questions.

Topics


Username/Password
My Profile
My Photos
Joining/Subscribing
Gift Certificates
Searching
Crush List
HitCounter Meter
Prop
Anonymous Emailing
Click2Asia.com's Newsletter
Resigning from Click2Asia.com
Flirts
Emails
Instant Messaging/IM
Blocking
Misc.

All

How do I change my password? Display All
Just go to My Home and follow the easy steps!
I forgot my username/password. Can you tell me what it is? Display All
No problem! Just click on Forgot Password, enter either your email address or username, and your date of birth, and we'll send you your password.
Why can't my username be the same as my email address? Display All
Your Click2Asia.com username is a unique word or phrase that you select; maybe it describes your personality or what you?re looking for in a match. Unlike your email address, your Click2Asia.com username does not correspond in any way to your identity outside the Click2Asia.com community-ensuring that your anonymity is protected until you decide to reveal it.
When will my billing be stopped? Display All
When you resign, this means you will not be billed from that day forward, unless you call to re-instate your Click2Asia.com subscription. If you cancel in the middle of your subscription, you still have access to the site for the amount of days that you paid up to. We do not pro-rate your payment if you cancel before your renewal date. We do not refund renewal payments.
How do I Create a Profile? Display All
Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests and lets you describe your personality even further in a brief(or lengthy!) narrative. Why wait? Create your profile today! Once your profile's complete, our exclusive two-way matching technology will compare your profile responses with other members, helping you to meet your match!
How do I Update My Profile? Display All
It's quick and easy to do! To update your profile, just click here and follow the simple instructions.
What are Click2Asia.com's profile guidelines? Display All
Click2Asia.com welcomes all single adults seeking one-to-one relationships ranging from companionship to friendship, romance to marriage.
Why doesn't my profile show up when I search? Display All
If your profile doesn't appear, go to Profile Review and make sure "Show My Profile" is selected. NOTE: After you've selected "Show My Profile" make sure you click on "Submit" at the bottom of the page. If you've already tried these suggestions and still have questions, please contact us and we'll be happy to help you.
What are Click2Asia.com's profile guidelines? Display All
Click2Asia.com welcomes all single adults seeking one-to-one relationships ranging from companionship to friendship, romance to marriage

Our Quality Assurance team reviews each and every profile to provide our members with a comfortable environment, also ensuring them the best possible chances of making quality matches. We reserve the right to revise our guidelines from time to time, so please check back for updates

We may reject profiles if the username, headline, or narrative text contain any of the following:

• Any direct contact information (i.e., email addresses, URLs, ICQ/instant messenger IDs, phone numbers, full names, addresses)
• Any location or descriptive information that threatens a member?s anonymity
• Abusive language of any kind (i.e., vulgarity, racism)
• Discussion or descriptions of illegal acts or behavior (i.e., drug use, violence
• Business or political advertisements or solicitations
• Material that exploits or solicits personal information from individuals under the age of 18
• Foreign languages (to effectively monitor profiles, they must be in English)
• Solicitation of multiple or additional partners
• Unauthorized use of copyrighted or trademarked material
• Overt sexual innuendo or discussion

Click2Asia.com does not accept content from:
• Incarcerated individuals
• Individuals under the age of 18
Thanks for your help in preserving the welcome environment that continues to be so important to our members and a driving factor of Click2Asia.com?s continuing success.
Why should I post my photo on Click2Asia.com? Display All
Click2Asia.com is committed to helping members find good quality matches, and looking at photos is an important part of most people's selection process. A nice picture of yourself adds personality and presence to your profile. What's more, profiles with photos get browsed eight times more often than those without photos.
What are the guidelines for posting a photo? Display All
Click2Asia.com is committed to providing our members with a secure, comfortable environment. We reserve the right to crop or reject any photo at our discretion. Photos will not appear on the site until they are approved by Customer Care.

Photo Content
Please adhere to the following guidelines: Nude, obscene, sexual or otherwise offensive photos will not be posted.
Cartoon characters and photos of celebrities are copyrighted and will not be posted.
You must be in the photo and clearly visible.Photo Tips Choose a recent photo that reflects your current appearance.
Use a photo of yourself alone for your primary image.
Try group photos for other non-primary images.
I already have a photo, but how do I add others? Display All
Posting additional photos is quick and easy! Simply go to the My Photos section, click "Add a Photo" to begin the process to add more photos.
How long will it take for my photo to appear? Display All
Our Customer Care team usually approves and posts your photos within 24 to 72 hours.
I'm following all the guidelines and still having trouble posting photos. Any suggestions? Display All
If you?ve followed our Photo Guidelines and still have trouble posting your photo, please contact us.
Why is my photo not designated as my Photo ID? Display All
Only individual headshots are excepted for Photo ID. If you need assistance or help in cropping a photo, please send image to customerservice@staff.click2asia.com.
How do I post a photo? Display All
Click2Asia.com is committed to providing our members with a secure, comfortable environment. We reserve the right to crop or reject any photo at our discretion. Photos will not appear on the site until they are approved by Customer Care.

Photo Content
Please adhere to the following guidelines: Nude, obscene, sexual or otherwise offensive photos will not be posted.
Cartoon characters and photos of celebrities are copyrighted and will not be posted.
You must be in the photo and clearly visible.Photo Tips Choose a recent photo that reflects your current appearance.
Use a photo of yourself alone for your primary image.
Try group photos for other non-primary images.
Click2Asia.com makes it easy for you, by offering three ways to post a photo.

Option 1: Upload a Photo

To upload a photo directly from your computer, simply go to My Photos, select "Upload Photo" and follow the instructions.

Once approved, uploaded photos will be posted exactly as they are submitted. Be sure to crop your photo if necessary before uploading it. Due to the volume of photos that we receive, it may take 24 to 72 hours for your photo to appear on your profile.

Option 2: Email a Photo

Due to the large number of photos submitted by email, posting may take up to 72 hours. To help speed up the process when you email your photo, please include the following information:

First and last name
Click2Asia.com username
Click2Asia.com registered email address
Birthdate (mm/dd/yyyy)
Photo file as attachment

Only one photo per email please. Specify which photo you want to be your primary (if sending more than one). Send photos to info@staff.Click2Asia.com

Please send photos as attachments only. We cannot accept a picture embedded in an email.

Option 3: Mail a Photo

We will scan, crop and post your photos for free! Be sure to select photos no larger than 5" x 7" and no smaller than 2" x 2". Your photo must meet our photo guidelines.

Please write the following on the back of your photo:
First and last name
Click2Asia.com username
Click2Asia.com registered email address
Birthdate (mm/dd/yyyy)
Specify which photo you want to be your primary (if sending more than one)
Click2Asia.com
Attn: PHOTOS
500 South Raymond
Pasadena, CA 91105
USA
The fastest method for sending your photo(s) is through the US Postal Service's "Express" or "Priority Mail." To avoid a significant delivery delay, you MUST CHECK the "no signature required" box.

To have your photo returned to you, please enclose a self-addressed, stamped envelope that is big enough to hold the photos.
What credit cards does Click2Asia.com accept? Display All
Click2Asia.com accepts

  • American Express

  • Discover

  • Master Card

  • Visa
I'm having trouble registering to Click2Asia.com. What do I do? Display All
If you're having trouble registering, go to New Membership Registration for more information. If you?re still having trouble, contact us .
Why isn't my billing information being accepted/saved when I enter it? Display All
If you're having trouble with your billing information not being accepted or saved, it could be for a few reasons:
  • Incorrect/Invalid credit card number
  • Expired credit card
  • Credit Card over limit
  • Incorrect/Invalid online check information
Please verify your paypal account with www.paypal.com. If you still experience problems, please contact us .
Why was my subscription automatically renewed? Display All
If you pay by credit card, you are charged immediately for your subscription package. When your initial subscription term expires, we automatically renew your subscription each month unless you choose a different subscription package or resign your Click2Asia.com subscription prior to that date.
How do I re-instate my subscription? Display All
Simply contact us <http://www.click2asia.com/contactus> and we?ll help you reinstate your subscription.



I bought a 3-month subscription and have used only 1 month. Will I be refunded for the remaining 2 months? Display All
Click2Asia.com does not pro-rate subscriptions.

If you resign after your first month, your subscription will remain active for the remainder of your initial term. You will keep subscription access during this period.
Trouble logging into Click2Asia.com? Display All
Click2Asia.com's login system causes a "cookie" to be set in your browser. This cookie will remain active for the duration of your "log in" session. Only necessary information, which is encrypted, will be in the cookie.
  • Make sure your browser is set to accept cookies. Refer to your browser's help section on how to set your browser to accept cookies.
  • Make sure that your computer is set to the correct date and time. An incorrect date and time can cause log in problems.
  • Also check that your password is correct. To get your password emailed to you, click here.
  • What are my payment options? Display All
    Click2Asia.com uses Paypal exclusively as our payment processor. Paypal accepts payment in the methods listed below. Just visit our subscription page , which will walk you through the process.


    * Credit Card

    * Mail a check or money order

    * echeck
    (delay in activation may occur until check is cleared)
    Where do I mail my check or money order? Display All
    You may pay by mailing a check or money order in U.S. funds to

    Click2Asia.com

    Attn: BILLING

    1334 Parkview Ave Suite 260

    Manhattan Beach, CA 90266

    USA

    Please include your full name, registered username, and registered email address to ensure that we credit payment to the correct membership.
    What are your subscription packages and pricing? Display All
    Click2Asia.com uses PayPal as our exclusive online payment processor. Click2Asia.com Subscription Packages and Prices are as follows:

    Subscription Packages

    Lifetime for $499.99
    12 months for $119.99
    Save 50 % per month
    6 months for $89.99
    Save 25 % per month
    3 months for $49.99
    Save 15 % per month
    1 month for $24.99
    Month-to-month subscriptions are available for credit card and e-check purchases only.

    If you are paying by credit card, you will be charged immediately for your subscription package. When your initial subscription term expires, we will automatically renew your subscription each month unless you choose a different subscription package or resign your Click2Asia.com subscription.
    All subscription fees are non-refundable
    What is a Click2Asia Gift Certificate? Display All
    Click2Asia Gift Certificates are gift subscriptions/event admissions you can purchase for others. At the time of purchase, you do not need to state what the gift will be for, just confirm the denomination. Once you purchase, you will be given a unique gift code to give to anyone eligible for Click2Asia membership upgrade or admission to Click2Asia Speeddating / Party Events.
    How do I redeem my gift certificate? Display All
    If you have been given a Click2Asia Gift Certificate, you may redeem your gift certificate to upgrade your basic membership for 1 month of premium membership or you can apply the gift certificate towards admission for a Click2Asia Speeddating or Party Event. (Click2Asia Poker events are exempt from gift certificate redemption). If you choose to redeem your gift certificate for Speeddating, your admission will be conditional upon availability. Should you be waitlisted for the event, your Gift Certificate will still be eligible for future redemption. If you have any specific questions regarding redemption, please email info@staff.click2asia.com
    What is the 3 day trial? Display All
    The 3 day trial is a way for new and basic members can try out all the features of Click2Asia premium. Just sign up through the designated link and complete the registration process.
    I thought the 3 day trial was free, why do I have to include a credit card #? Display All
    The 3 day trial is free. The credit card is requested and will not be billed unless you choose to keep a subscription following the trial period.
    What is Search? Display All
    Searching allows you to specify the types of member profiles you want to see. You can conduct an unlimited number of searches by selecting the preferences and characteristics of your desired match. Start with zip code, age, and gender. Then narrow your search with physical characteristics, lifestyle practices, and relationship desires. Play around and try a variety of searches. You never know where you'll find your perfect match!
    How do I save a search? Display All
    Choose a search to save. Make sure to mark the "Save this search" check box at the bottom of the search form before pressing "Go."
    How many searches can I save? Display All
    You can save up to five saved searches.
    How do I delete a saved search? Display All
    Go to the Search Options page and press "Delete" next to the search you want to delete. Note: You must be logged in to access your saved searches.

    What types of searches can I save? Display All
    You can save Quick Searches, Detailed Searches and Personality Searches. Select a search to save here.

    What is a Click2Asia.com search update? Display All
    One of the powerful tools we provide to help you meet your match, the Click2Asia.com Search Update delivers you a weekly list of current members who match the criteria you specified in a Saved Search.
    How do I set my Click2Asia.com search update criteria? Display All
    Select which type of Search <http://www.click2asia.com/search> to save. Be sure to mark the saved search and Search Update check boxes at the bottom of the search form. The search criteria you save will be used to compile the results for your next Click2Asia.com Search Update.
    How do I make changes to my Click2Asia.com search update? Display All
    If you want to turn off Click2Asia.com search update, go to Search Options <http://www.click2asia.com/search> Press the "Edit" button next to the saved search being used for your Search Update. Note: You must be logged in to access your saved searches. Then press Submit.

    If you would like to select another saved search for your Search Update, go to the Search Update <http://www.click2asia.com/search> page.

    To turn off your Click2Asia.com Search Update, go to Email Options and un-mark the Click2Asia.com Search Update box and press "Submit."

    When you're ready to start receiving Click2Asia.com search update again, just return to the Email Options page, check the Click2Asia.com search update box and press "Submit."
    What is a Crush List? Display All
    Crush List is a free feature of Click2Asia dedicated to helping you find a match! Here's how it works: After you become a registered Click2Asia member, you can begin creating a Crush List simply by clicking on the "Crush Him/Her" button on the profile of someone you are interested in. Then, each of the members you "Crush" gets an anonymous "You have been Crushed!" email. If anyone on your list adds you to their list as well, a matching "Crush" is formed and we'll notify you both!
    How do I maintain my Crush List? Display All
    You can access your Crush List to maintain from the CRUSH tab on the top menu bar. Your Crush List works on a rolling basis.
  • Member who you add are kept on for 14 days at a time.
  • Basic members are limited to 2 Crushes listed every 14 days, Premium subscribers get up to 25.
  • Once a member is added to your Crush List, they will be locked in for 14 days. (You cannot exchange or replace a member on your list during the 14 days.)
  • You can remove Crushes at any time but you cannot replace a Crush spot until the 14 day cycle is completed
  • When someone Crushes me, does that mean we match automatically? Display All
    No, A mutual “Crush” is made only when BOTH people “Crush” each other. This means that you cannot just join the system and expect matching Crushes to roll in. If you want matches, you need to actively participate and Crush other members. If you don’t participate, you will get no matches.
    Who should I put on my Crush List? Display All
    Don't be shy! The more people you list, the better the chance of a matching Crush. So put anyone and everyone you're even the slightest bit interested in or would like to get to know better! After all, there's no chance of a rejection-the worst that can happen is you won't match up with them. If there's no match, your secret is safe with us!
    Is there any way to find out who sent me the anonymous email? Display All
    The only way to find out who your secret admirer's identity for sure is to try and form a matching Crush.
    I just got an email from Click2Asia saying someone has just Crushed me. Now what? Display All
    If you got a "You've been Crushed!" email that means someone has added you to their Crush List (the secret list of all their crushes). If it's someone you have on your list as well, then a matching "Crush" is formed and you'll both be notified!
    How does the "Free Responses" work? Display All
    Click2Asia is pleased to present our "Free Responses" promotion. For a limited time, all members will be allowed to respond to email messages received for FREE! When you receive a message in your internal Click2Asia message account, you will need to click the "Reply Now" button below the message to respond free. To initiate an email, you still need to be a premium member.
    Why am I not not getting very many/any responses? Display All
    Want to increase you chances of getting a response? Post a photo. Research shows that profiles with photos are 8 times more like to receive a response. when contacting other members, remember to tell more about yourself and ask questions. This gives your potential match even more reason to write back.

    If none of these solutions work, please contact us <http://www.click2asia.com/contactus> and we’ll be happy to help.
    I've received an email. How can I respond? Display All
    To reply to email from other Click2Asia.com users: Click2Asia is pleased to present our "FREE RESPONSES" promotion. For a limited time, all members will be allowed to respond to email messages received for FREE! You must click the "Reply Now" button below the message to respond free.
    What happens when I send an email? How is the email I send to other members anonymous? Display All
    We respect your privacy and will keep your actual email address confidential. You'll never see it or your real name displayed at Click2Asia.com, and all written communication from other members will be directed to Username@Click2Asia.net through our internal messaging system. Our double-blind e-mail system will forward the messages to the recipients click2asia internal message inbox.

    To send email messages through click2asias internal messaging system: Click the &#8220;Email him/her link&#8221; next to the members profile. Your messages will be sent to the users&#8217; internal Click2Asia message account. PLEASE NOTE: This works only when you send a message from the Click2Asia.com website. Read below to learn more about protecting your anonymity when replying to a message you've received
    How does Click2Asia's New Internal Messaging System work? Display All
    Click2Asia Internal Messaging system allows you to now get your messages in your personal mail inbox on Click2Asia. Messages sent from our members will no longer be forwarded to your personal email address (ie. yahoo, hotmail), but instead, only notifications of incoming messages will be sent. Flirts, Crushes, newsletters and other important Click2Asia messages will still be sent to your personal web-based email account. At Click2asia, we want to offer the best and most enjoyable service possible on the internet, so please feel free to take advantage of this new tool.
    What information is contained in the Click2Asia.com newsletter? Display All
    Click2Asia.com periodically sends out our newsletter to members and subscribers. The newsletter brings you exciting and helpful information on dating, relationships, sex and love - and offers tips, advice, contests and special announcements. Plus, sneak previews of Click2Asia events!
    How do I subscribe/unsubscribe to the Click2Asia.com newsletter? Display All
    Just go to our email options page and uncheck Click2Asia Newsletter option.
    How do I resign from Click2Asia.com? Display All
    Simply complete the resignation process.
    Will I still be able to initiate email if I resign my subscription? Display All
    You will be able to send emails for the remainder of your paid term. For example, if you subscribe for one month on February 1st and you resign on February 15th of the same year, you would be able to initiate email correspondence until March 1st.



    If I resign, will I still be able to receive and respond to email? Display All
    Yes. Receiving email is free. You can receive responses even if you have never been a Click2Asia.com subscriber. However, you must be a subscriber of Click2Asia.com to initiate a conversation with other Click2Asia.com members.

    Can I still log in if I resign my subscription? Display All
    Yes. You will still be able to log in even though your Click2Asia.com subscription is resigned.

    What happens to my profile if I resign? Display All
    If you resign your membership, your profile and photos will immediately be hidden from other users when you complete your resignation. Should you wish to reactivate your profile within 30 days, all you have to do is log in and "Unhide" your profile.

    If you resign only your subscription, your profile and photos will be unaffected. It will remain on the site until you hide it or request us to hide it. Your profile is a free service; therefore resigning your subscription does not affect it at all. If you don't want to be contacted by other Click2Asia.com members, make sure to Hide Your Profile on the Profile Review page.

    Can others still search for me by Username if I resign? Display All
    If you resign your membership, your profile and photos will immediately be hidden and will not appear in a search for your Username.

    If you resign only your subscription, your profile will still appear in a search for your Username.

    If I resign my subscription, will my profile still show up when users run searches? Display All
    Yes. If you resign only your subscription, your profile will appear as long as it is not hidden and members are conducting searches with criteria that match you.

    What is a Flirt? Display All
    A FLIRT is a FREE quick and fun way to let someone know that you're interested.

    You pick a greeting and one line message from our list of flirts, and it's sent to the member of your choice. The member gets the flirt in their personal email inbox and then can log back in and flirt you back.
    How can I set up a web-based email account? Display All
    If you need to establish an email account, there are several Web-based services that provide email service free of charge. By establishing a free web-based email account and registering it with Click2Asia.com, you can:
    • Be organized by sending all of your Click2Asia.com email to your Web-based email inbox rather than having it mixed in with your work or other personal correspondence.
    • Send and receive messages from any internet-connected computer.
    • Stay in touch with your matches even when you're out of town.
    After joining, if you'd like your Click2Asia.com email directed to your new web-based email address, you must change your current registered email address in your Membership Info. You need a personal web-based email address to receive notifications of messages in your Click2Asia internal inbox, flirts, crushes, newsletters, and other important messages from Click2Asia.
    What is the "Blocking" feature? Display All
    If there is ever any member who you would like to not receive messages from, you can simply "block" them and no longer receive messages from that member.

    The feature is completely anonymous and the blocked member will not know they have been blocked. Simply click the "Block" button located at the top of any message and that particular member will be added to your "Block List".

    You can manage your personal block list from your messages home.
    Can I block certain profiles from appearing in my search results? Display All
    No. The block feature only block members from contacting you by e-mail. The blocked party will not know they have been blocked. To block someone, just click the "block" button located on any email message received. You can manage your "Block List" from your inbox.
    What's the difference between HTML and Text email format? Display All
    Email sent in HTML (hypertext markup language) appears in much the same way you're viewing this web page. We're able to format the message we send you, adding graphics and links to other pages that you might find useful. HTML emails are ultimately designed with you, the reader, in mind and communicate their message much more effectively than emails sent as plain text.

    Email sent as plain text can be effective too; however, you won't see the formatting (bold, italics, etc.) that makes HTML easier to read. You still can receive links to useful information but lose the ability to view graphics. Key benefits of plain text emails is their smaller file size and your ability to read them offline.
    I can’t make it to the event I signed up for. Can I get a refund or transfer to another event? Display All
    After you register for an event, you can email events@staff.click2asia.com to cancel. However, once we have e-mailed a Confirmation, we do not provide refunds or transfers. That’s because a cancellation detracts from the event by creating an un-equal number of men and women which causes someone to sit alone each round in the event of Speeddating. For poker, there are limited seats available and for each seat that is claimed, someone else who wanted to play is turned away. If you are not able to attend an event that you’ve been confirmed for, please notify events@staff.click2asia.com immediately.
    What is a Click2Asia Gift Certificate? Display All
    Click2Asia Gift Certificates are gift subscriptions/event admissions you can purchase for others. At the time of purchase, you do not need to state what the gift will be for, just confirm the denomination. Once you purchase, you will be given a unique gift code to give to anyone eligible for Click2Asia membership upgrade or admission to Click2Asia Speeddating / Party Events.
    How do I redeem my gift certificate? Display All
    If you have been given a Click2Asia Gift Certificate, you may redeem your gift certificate to upgrade your basic membership for 1 month of premium membership or you can apply the gift certificate towards admission for a Click2Asia Speeddating or Party Event. (Click2Asia Poker events are exempt from gift certificate redemption). If you choose to redeem your gift certificate for Speeddating, your admission will be conditional upon availability. Should you be waitlisted for the event, your Gift Certificate will still be eligible for future redemption. If you have any specific questions regarding redemption, please email info@staff.click2asia.com
    What is the HitCounter Meter? Display All
    See How You Stack Up.

    The HitCounter meter now rates how many times your profile has been viewed compared to everyone else. The fuller your meter the more popular your profile is compared to other members. Is your profile sought after? Do you want others to know that you are? You can enable your HitCounter Meter to be viewed by other people from your My Home section. When the HitCounter Meter is enabled, other Click2Asia members may see your HitCounter Meter on searches or in your profile.



    HINT: Want to get to the top, to boost your HitCounter Meter, log into Click2Asia often and interact with other members and upload images.
    How do I turn on my HitCounter Meter? Display All
    Click on any HitCounter Meter. From the popup window, click on the link at the bottom to either enable or disable your HitCounter Meter for viewing by others.
    What is a Prop? Display All
    Does this person have it going on? Are they cute, funny, or just have a sincere profile that just clicks the right button.

    Giving someone a prop, will boost their hitcounter by 10 points, and will let them know that you care.

    Prop someone today.
    Why can't I prop someone? Display All
    As much as we appreciate you showing so many people that they have it going on, you are only allowed to prop each person once. In addition, if you are a basic member, you may only prop 2 people a day, and as a premium you may prop an unlimited amount per day.
    What is Instant Messaging/IM? Display All
    When a profile displays "Online Now," Premium members will have an option to Instant Messages other users in real time. Basic members will be able to respond to Instant Messages, but only Premium members will be able to initiate contact.


    If you've done all this and continue to have difficulties, please contact us, and we'll be happy to help you.

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